Front & center

Jul 2, 2019

Now Hiring: Visitor Engagement Coordinator

Visitor Engagement Coordinator (FT) will elevate and champion the overall visitor experience at the Center for Craft headquarters in downtown Asheville, NC.

Photo courtesy of


Stephanie Moore
Executive Director


High-resolution images available upon request.

Applications due August 1, 2019


The Center for Craft is seeking a dynamic and Visitor Engagement Coordinator to elevate and champion the overall visitor experience at the Center for Craft headquarters in downtown Asheville, North Carolina, including training and managing front desk staff and volunteers as well as overseeing general visitor services. In addition, this individual will oversee visitor engagement programs and events, including ongoing exhibition education activities, exhibition and building tours, and the production and implementation of hands-on kits that correspond to the exhibition content.

This individual will also oversee and provide support to staff and volunteers who conduct these programs, as well as personally conducting many programs.The Visitor Engagement Coordinator will also play an important role in developing and implementing the Center’s expanded Docent, Volunteer, and Internship Program.

This position is full-time and exempt with occasional evenings/weekends and reports to the Assistant Director and Curator. The position will supervise contractual support and/or interns. Starting salary is $33,000 with full benefits to include Medical/Dental, Life Insurance, LTD and STD, and 401K as well as 3 weeks paid leave and recognized federal holidays.


  • Qualified applicants should hold a Bachelor’s degree in arts education, art history, or another associated field and three years of progressive experience in a museum, gallery, school or related setting, including supervision and training of interns, volunteers, or staff. Preferred Skills include:
  • Demonstrated knowledge of formal and non-formal education and current trends
  • Professional experience with training and/or organizing staff and volunteers
  • Strong organizational and time management skills
  • Excellent communication skills, both verbal and written, to establish and maintain effective working relationships with staff, volunteers, and the public.
  • Visibility requires maintaining a professional appearance and providing a positive company image to the staff, volunteers, and community public.
  • Excellent ability to think logically in order to troubleshoot, analyze situations, and make sound business decisions.
  • Ability to arrive to work on time and maintain a positive attendance record.
  • Ability to work a flexible schedule, including weekends, holidays and some evenings
  • Friendly and outgoing personality and enjoys working with children


Visitor Services

  • Provides oversight for the Museum opening and closing procedures including POS system(s), ticketing and cash flow processes
  • Ensures the safety of visitors and the artwork; actively promotes the safety policies of the Center’s gallery
  • Responsible for front desk staffing during the Center’s Public Opening hours and special events; Responsible for filling in open hours as needed
  • Manage front desk visitor data collection and reporting
  • Lead by example, inspiring the front desk and gallery team to deliver an exceptional standard of service at all times, actively engaging visitors and communicating the value in supporting the Museum.
  • Ensures consistent and positive visitor engagement and quality assurance metrics are achieved; resolves escalated visitor experience concerns
  • Collaborates with the development and retail operations to establish goals, coordinate day-to-day membership and sales activities and ultimately meet earned and contributed income goals.
  • Actively seeks information to understand visitor expectations; builds collaborative relationships and considers how actions or planning will impact visitors; establishes effective ways to monitor and evaluate visitor concerns, satisfaction and to anticipate visitor needs

Docent/Intern/Volunteer Program

  • Develop a comprehensive docent, intern, and volunteer program that aligns with the mission, vision, values of the Center for Craft and the needs of the Center’s gallery and exhibitions program
  • Work with local community partners to recruit and maintain an active cohort of docents, interns, and volunteers, including preparing applications, advertising for candidates, hosting open houses, and interviewing candidates. Will also take a lead role in training new recruits
  • Complete the docent/intern/volunteer program monthly administrative tasks (including data entry, thank you cards, evaluations, years/hours of service recognition, paperwork, etc.).
  • Provide on-site support, supervision, and management of volunteers at various events, programs, special projects, etc.;
  • Create and update docent/intern/volunteer manuals, policies, and communications (where applicable) to align with best practices.  Plans and executes volunteer evaluation and recognition initiatives.
  • Work with other Center for Craft staff to identify and meet internship and volunteer needs

Visitor Education and Engagement Programs

  • Develop and facilitate interpretation trainings for staff and volunteers
  • Frequently and effectively communicate with staff and volunteers who conduct visitor engagement programs and schedule volunteers and Education Instructors based on programming needs
  • Ensure that the materials for programming are properly ordered, stored, and readied for every program, maintain organization of program materials and supplies
  • Teach any and all gallery education programs (including school, organizational, and public or family programs) both on and off site, as needed
  • Maintain the Visitor Engagement portion of the budget, with the Assistant Director and Curator
  • Coordinate and oversee all free on-grounds programming including: In-gallery exhibition education opportunities, such as Learning Carts, exhibition and building tours, hands-on “kits.”

Additional Programming Support

  • Assist with planning of all gallery education-related activities in other Center special events
  • Other duties as assigned

The Center for Craft is an Equal Opportunity Employer. We do not discriminate against any individual or group of individuals on the basis of age, disability, gender, national origin, race, religion, sexual orientation or veteran status. The Center encourages applications from traditionally under-represented minority populations. Submitting an application does not constitute a promise or guarantee of employment.


This is a full-time 37.5 hr/week position. Weekend, evening, and holiday work may be required. To perform this job successfully, an individual must be able to work in the following conditions:

  • Standing for long periods of time
  • Lifting 30 lbs comfortably


All application materials are due by August 1, 2019

Please send application form, cover letter, and C.V., to Lauren Roquemore at

Offer of employment is contingent on successfully passing a background check.

Founded in 1996, the Center for Craft (formerly The Center for Craft, Creativity & Design) is the leading organization in the United States identifying and convening craft makers, curators, and researchers, and matching them with resources, tools, and networks to advance their careers. Over the years, the Center has become a vital community resource, serving thousands of visitors annually. As a national 501c3 nonprofit organization dedicated to advancing the field of craft, the Center administers more than $300,000 in grants to those working in the craft field. Follow the Center at, and on Facebook and Instagram.