Cowork Community Coordinator

Full-Time Position
Deadline to apply: May 3, 2024

Position Overview

The Center for Craft, a national 501c3 nonprofit arts organization, has advanced the understanding of craft in the United States for the last 25 years. Located in downtown Asheville, North Carolina, the Center’s facility offers public galleries, a multi-faceted coworking space designed for and by makers, lecture and event space, artist residency/studio space, shared equipment, and conference rooms where local creatives and national groups can gather to communicate, innovate, and be inspired. CCCD Properties LLC exists to develop mission-aligned sustainable revenue streams and earned income through the property to sustain the organization and increase audience for the Center for Craft's core programming. We believe that craft is for everyone.

The Cowork Community Coordinator (FT) coordinates with the Operations Team and is the day-to-day lead and support for coworking (Cowork at Center for Craft), facility rentals, and operations. The ideal candidate is a connector who is sales-oriented and service-minded, possesses skills to attract and retain coworking members, and has the ability to thrive in a dynamic, demanding work environment. The candidate should exude an authentic and positive attitude. Proven experience in hospitality or community-building is a plus. 

This position is full-time and exempt, working mainly on-site Monday - Friday, with occasional evenings and weekends. Reporting to the Director of Operations, the position is the primary liaison with the coworking membership and facility rentals, serving as the forward-facing lead for customer service and inquiries. In addition, the position supports the Director of Operations in managing contractors for the upkeep and maintenance of the Center’s historic 1912 facility. Starting salary is $45,000, and full benefits to include Medical/Dental, Life Insurance, LTD and STD, 401K, three weeks paid leave, and recognized federal holidays. 

Qualifications

• Excellent verbal and written communication skills
• Demonstrated project management skills
• Proven relationship-builder with strong interpersonal skills and a passion for the local creative and entrepreneurial community
• Knowledge of marketing channels, content creation, social media, and graphic design
• Advanced technical skills and working knowledge of Google, Microsoft Office, Adobe Suite, and Nexudus or a similar CRM platform (must be comfortable using a Mac)
• 2+ years of hospitality or community-building experience with an excellent track record in customer service, sales, and/or business operations
  

Job Duties Include

Cowork (50%):

• Foster an inclusive environment that provides opportunities for networking and connection, including planning and executing community programs.
• Develop relationships with the broader Asheville community and prospective coworkers by attending events as a representative of Cowork at Center for Craft.
• Ensure that the operations, infrastructure, and cleanliness of Cowork are maintained, creating a welcoming and optimal workspace for members and guests.
• Conduct tours for prospective members, help them select the best coworking plan for their needs, and oversee new member onboarding. 
• Maintain membership goals and oversee the implementation of new initiatives, resources, and amenities to support the creative community and cultivate new members.
• Utilize Cowork’s CRM platform (Nexudus) to its fullest capacity to automate workflows, streamline operations, support membership, and maintain accurate billing and records.
• Support the implementation of marketing and communications strategies for Cowork by developing content and materials in coordination with the Communications Coordinator.

Facility Rentals (30%):

• Monitor and promptly respond to all rental inquiries for event, meeting, and studio space. 
• Provide interested parties with information on space, pricing, facility guidelines, and availability.
• Serve as the main point of contact to coordinate details, execute rental agreements, issue invoices, and set up/breakdown for event, meeting, and studio rentals.

General Operations (10%):

• Ensure that all coworking and rental spaces are clean and in working order.
• Remain knowledgeable and prepared to implement emergency response procedures.
• Coordinate appropriate staffing for Cowork programs and event/meeting rentals. 
• Provide communications of building operations to coworkers and parking tenants.

Parking Leases (5%):

• Manage parking for coworking members and external parking tenants. 
• Execute parking agreements, manage billing for parking spaces, and maintain waitlists. 
• Communicate with parking tenants in advance on any conflicts, city closures, or facility needs and coordinate off-site parking as needed. 

Technology (5%):

• Hold administrative knowledge of coworking management software and integrations, door access systems, A/V, conferencing and networking technologies.
• Ensure all audio, visual, and conferencing equipment is accurately inventoried, securely stored, and remains in working order and any issues are resolved in a timely manner. 
• Identify and implement IT solutions to streamline systems and procedures. 

The Center for Craft is an Equal Opportunity Employer. We do not discriminate against any individual or group based on age, color, disability, gender, national origin, race, religion, sexual orientation, or veteran status. The Center encourages applications from candidates who can complement the Center for Craft's Diversity, Equity, Accessibility, and Inclusion work by offering unique perspectives and understanding of issues impacting groups traditionally under-represented in the field. Applying does not constitute a promise or guarantee of employment.

To Apply

Please send the application form, cover letter, and resume to Director of Operations Erika Kofler at ekofler@centerforcraft.org. No phone calls please. Offer of employment is contingent on successfully passing a background check. 

About The Center for Craft

Founded in 1996, the Center for Craft’s mission is to resource, catalyze, and amplify how and why craft matters. As a 501(c)3 national nonprofit that increases access to craft by empowering and resourcing artists, organizations, and communities through grants, fellowships, and programs that bring people together. The Center is widely acknowledged as one of the most influential organizations working on behalf of craft in the United States. For more information, visit www.centerforcraft.org.